Privacy Policy | Againly

Againly ("we", "us", "our") operates the Againly Windows desktop application and this website. This Privacy Policy explains what information we collect, how we use it, and how you can control it.

1. Information we collect

1a. Diagnostic telemetry

When you run a diagnosis, Againly collects anonymised signals from your PC to identify the root cause of your issue. This includes:

Windows event log entries relevant to the reported issue
Running process and service names
System resource metrics (CPU, RAM, disk)
Driver version strings and error codes

We do not collect: personal files, documents, credentials, browser history, passwords, or any content unrelated to the diagnosed issue.

1b. Screenshots

During an active automation session, Againly captures screenshots of your screen to guide the automation. Screenshots are processed in memory and transmitted securely to our AI model for action planning. Screenshots are stored temporarily during the session and uploaded to secure cloud storage for the duration of your task. After task completion, screenshots are retained according to your subscription plan and then automatically deleted.

1c. Authentication data

If you sign in via Google OAuth or email magic link, we receive your email address and OAuth provider identifier from Supabase. We use this to associate your purchase history and subscription status with your account. We do not store your Google password or any OAuth access tokens beyond session duration.

1d. Payment data

Payment processing is handled by Stripe. We do not see or store your card number, CVC, or any raw payment instrument data. We receive a Stripe Customer ID and payment status. See Stripe's Privacy Policy for full details.

2. How we use your information

To diagnose and automate fixes for your reported issue
To verify payment and entitlement before executing an automation
To provide account and billing management
To improve our AI models (using anonymised/aggregated diagnostic signals only)
To send transactional emails (magic link, receipt, refund confirmation)

We do not sell your personal information to third parties.

3. Data retention

Diagnostic telemetry: retained for 30 days after session end, then deleted
Session screenshots (subscription plans): 90 days, then auto-deleted
Session screenshots (Automation Packs): retained for 30 days, then auto-deleted
Account data: retained for the lifetime of your account plus 12 months after deletion request
Payment records: retained as required by financial regulations (typically 7 years)

4. Your rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your account and associated data
Object to processing or request restriction
Receive your data in a portable format

To exercise any of these rights, email us at privacy@againly.io. We will respond within 30 days.

5. Security

All data is transmitted over TLS 1.3. Diagnostic data is processed in isolated compute environments. We use Supabase and Stripe — both SOC 2 compliant service providers — for authentication and payment processing respectively.

6. Changes to this policy

We will notify registered users by email if we make material changes to this policy. Continued use of Againly after changes take effect constitutes acceptance.

7. Contact

For privacy questions or data deletion requests:
privacy@againly.io